WD10 EADS-65 help needed, have no idea what is wrong

I recently purchased a HP P6310F Windows 7 x64 system with a WD10EADS-65 drive.

Windows says everything is fine, but it runs really slowly (Windows takes 10 minutes to start)

When I try the WD diagnostic tool it says I don’t have a WD drive in the computer.

Windows does not report any problems in the logs however many functions such as the Windows Experience Index fail in the disk drive portion.

MOBO is AY018AA and it reports a WD10EADS-65 drive running and its is not in ATA mode

* Built-in test (HP) runs fine

* Windows chkdsk (run from boot cd) runs without errors though it takes several hours to finish

* Windows Device Manager reports my drive is a “WDC WD10 EADS-65M2BX SCSI Disk Device” and the driver is:

     Driver Provider: Microsoft

     Driver Date: 6/21/2006

     Driver Version: 6.1.7600.16385

I loaded the latest Nvidia disk controller driver from HP’s site. No change (2009-11-19 , Version:

I loaded the latest drive firmware from HP’s site. No change. (SATA Hard Disk Drive Firmware Update 2010-03-25 , Version:BX, 3.61M)

I can’t figure out if this is some kind of hardware problem with the drive and I can talk to HP about warranty repair, or (since it is working) there is a configuration problem somewhere.

Any help would be greatly appreciated, Mark

Driver I loaded: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-78134-1&lc=en&dlc=en&cc=us&os=4063&product=4107914&sw_lang=&key=null&site=null

Firmware I loaded: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-80808-4&lc=en&dlc=en&cc=us&os=4063&product=4107914&sw_lang=&key=null&site=null

WD Diagnostic disk tried: http://support.wdc.com/product/download.asp?groupid=608&sid=30〈=en

(edited for readability)

Could we see a read benchmark graph, eg HD Tune?


Thanks for the link. After running the test it seems that it must not be a hardware problem as it looks like it seems ok. I’m not sure if the lines are where they should be but it doesn’t report any problems. So, time to start investigating startup services I guess.


screenshot of test: http://www.markbsplace.net/Misc/hd-tune.jpg

Your graph has big drops every 50GB or so. I don’t know why that is.

FWIW, here are benchmark graphs for other WD10EADS drives: