Firstly im a long time user/fan of WD products both at home & in the workplace & usually purchase
my products via outlets such as OCUK, SCAN etc.
I decided to buy a late gift for a relative direct from WD as my regualr retailers did not stock the item
in question, i ordered the item on 22/12/13 (yes a crazy time to order i know) but i was in no immediate
rush for the item.
My problem only began this morning when i decided to check up on the status of my delivery, i logged
in & cliked on the UPS tracking only to find that this item had been claimed to have been delivered
on the 31/12/13 …?
Ok, so i check the tracking detail, only to find there was none!? The address was listed with no detail
at all, no town , no streeet, no postal code etc… Ok so who signed for it then? there was a surname
which was clearly not mine nor any neighbour within 4 houses left or right or adjacent!?
Since my mind reading skills are not upto much i decided to call WD UK, the only problem was i was
speaking to someone that barely understood english & was just reading from a sheet (facepalm).
Ok i have been at that address off work for the festive shutdown for nearly 2 weeks, with no delivery
nor a card through the door, WD’s response was less than helpful, they said i would have to put a ticket
in which would take 3 working days to get an answer!?
I was furious, but i thought it would be to get some answers from UPS, straight away the guy was very
helpful understood english & proceeded to tell me that someone would call me back within the hour!
GREAT! 15 mins later i gets the call, only to be told “the driver ‘THINKS’ he left it at 19 or 21?” but left no card?
So you left my goods at an unknown address to both myself or YOURSELF!?.. the response was
“We are sorry we did not leave a card, please knock at your neighbours houses & get back to us”
I was also told “WD have given us strict instructions to leave all deliveries with neighbours”
that’s Fair enough if your being left a ‘sorry we missed you card’, but still doesn’t prevent any
unscrupulous persons from abusing this system, which is why courier companies have a
strict process to have goods signed fro or they are returned to the dept for the person to collect
An appauling service/help from WD, although UPS messed up but were at least helpful in
resolving this farce!
