Wd tv problem with 2nd disk

I HAVE USED THE PLAYER FOR SOME TIME AND IT CONTINUES TO WORK FINE WITH A SINGLE WD DISK ATTACHED.

AS THIS IS GETTING FULL I HAVE ADDED A SECOND DISK VIA THE USB PORT BUT DESPITE MY BEST EFFORTS I CAN’T ACCESS THE CONTENTS OF IT.

I CAN CHOOSE THE DISK BY SELECTING THE FOLDER OPTION BUT WHEN I OPEN IT I GET A MESSAGE SAYING - THIS FOLDER IS EMPTY. THE ONLY DIFFERENCE BETWEEN THE DISKS ARE THAT THE ORIGINAL IS 1.5 TB AND THE NEW ONE 3 TB.

I HAVE LOOKED AT THE FORMATTING OF BOTH AND IT LOOKS IDENTICAL. i HAVE SWITCHED THE DRIVES BETWEEN THE USB CONNECTIONS BUT THE FAULT IS THE SAME ON THE NEW DISK. I HAVE LOOKED AT THE CONTENTS OF THE NEW DISK WITH A WINDOWS PC AND IT WORKS FINE.

CAN YOU SUGGEST ANYTHING I CAN TRY PLEASE

Hi, 

Welcome to the WD Community. 

What’s the firmware on the media player.

Make sure that the unit is running the latest firmware.