WD TV PLay

When installing WD TV Play, after loading It ask for language, and then recognize the WIFI available and before we can enter de password for the wifi the TV screen goes dark. The blue light on the WD TV is always on.

What is happening?

Gracias

You should contact WD Support from the link given below for such issue.

https://support.wdc.com/support/case.aspx?lang=en