WD tv - MOV file not work

I  just bought a WD TV media player, but I have a problem to read a file .mov

do you have an idea to solve the problem?

tks

1st show us a Mediainfo output log

https://mediaarea.net/en/MediaInfo

After installing on your PC … (On your video file right click and open with Mediainfo select View > Tree then File > Export >Text > Save then open the *.txt file and copy and paste the info here)

JoeySmyth wrote:

1st show us a Mediainfo output log

 

https://mediaarea.net/en/MediaInfo

 

After installing on your PC … (On your video file right click and open with Mediainfo select View > Tree then File > Export >Text > Save then open the *.txt file and copy and paste the info here)

hi, tks for your answer, this is ths info of the .txt file :

General
Complete name                            : F:\bapteme \bapteme .mov
Format                                   : MPEG-4
Commercial name                          : XDCAM EX 35
Format profile                           : QuickTime
Codec ID                                 : qt 
File size                                : 28.2 GiB
Duration                                 : 1h 51mn
Overall bit rate mode                    : Variable
Overall bit rate                         : 36.1 Mbps
Encoded date                             : UTC 2015-02-06 18:38:54
Tagged date                              : UTC 2015-02-06 19:54:01
Writing library                          : Apple QuickTime
Media/UUID                               : 5E02F0C4-4B6E-46C5-86E5-C36E215C50B7

Video
ID                                       : 1
Format                                   : MPEG Video
Commercial name                          : XDCAM EX 35
Format version                           : Version 2
Format profile                           : Main@High
Format settings, BVOP                    : Yes
Format settings, Matrix                  : Custom
Format settings, GOP                     : M=3, N=12
Format settings, picture structure       : Frame
Codec ID                                 : xdvc
Duration                                 : 1h 51mn
Bit rate mode                            : Variable
Bit rate                                 : 34.6 Mbps
Maximum bit rate                         : 35.0 Mbps
Width                                    : 1 888 pixels
Original width                           : 1 920 pixels
Height                                   : 1 062 pixels
Original height                          : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 25.000 fps
Standard                                 : Component
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Interlaced
Scan type, store method                  : Interleaved fields
Scan order                               : Top Field First
Compression mode                         : Lossy
Bits/(Pixel*Frame)                       : 0.690
Time code of first frame                 : 00:00:00:00
Time code source                         : Group of pictures header
GOP, Open/Closed                         : Open
Stream size                              : 27.0 GiB (96%)
Title                                    : Module de gestion vidŽo / Gestionnaire dÕalias Apple
Language                                 : English
Encoded date                             : UTC 2015-02-06 18:38:54
Tagged date                              : UTC 2015-02-06 19:54:00
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
GOP, Open/Closed of first frame          : Closed

Audio
ID                                       : 2
Format                                   : PCM
Format settings, Endianness              : Little
Format settings, Sign                    : Signed
Codec ID                                 : sowt
Duration                                 : 1h 51mn
Bit rate mode                            : Constant
Bit rate                                 : 1 536 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 1.20 GiB (4%)
Title                                    : Module de gestion sonore / Gestionnaire dÕalias Apple
Language                                 : English
Encoded date                             : UTC 2015-02-06 18:38:54
Tagged date                              : UTC 2015-02-06 19:53:54

Other
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 1h 51mn
Time code of first frame                 : 00:00:00:00
Time code, striped                       : Yes
Title                                    : Gestionnaire code temporel / Gestionnaire dÕalias Apple
Language                                 : English
Encoded date                             : UTC 2015-02-06 19:54:00
Tagged date                              : UTC 2015-02-06 19:54:00

tks a lot

One issue might be the audio format being Signed LPCM (sowt) and the video is “xdvc” codec.

IIRC, S-LPCM audio isn’t supported, nor is xdvc video.

1 Like

it means no solution?

The only way to fix unsupported files is to re-encode them to supported format / codec

JoeySmyth wrote:

The only way to fix unsupported files is to re-encode them to supported format / codec

Hi,

can you give me plz the supported format/codec for the .mov files

tks

I don’t have many *.mov 's … but they all play  (all of them are AVC and AAC here’s a sample)

Video
ID                                       : 2
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4.0
Format settings, CABAC                   : No
Format settings, ReFrames                : 2 frames
Format settings, GOP                     : M=2, N=30
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 3mn 2s
Bit rate                                 : 9 167 Kbps
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.148
Stream size                              : 200 MiB (99%)
Language                                 : English
Encoded date                             : UTC 2011-02-24 20:57:16
Tagged date                              : UTC 2011-02-24 20:57:32
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 1
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 3mn 2s
Source duration                          : 3mn 2s
Bit rate mode                            : Constant
Bit rate                                 : 128 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 44.1 KHz
Compression mode                         : Lossy
Stream size                              : 2.82 MiB (1%)
Source stream size                       : 2.82 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2011-02-24 20:57:16
Tagged date                              : UTC 2011-02-24 20:57:32

1 Like

Hello,

tks for you answer

I have the same file in  .mp4  format (here down the mediainfo), it works on the WD but with lot of problems ( lot of bug, the video work very slowly, sometimes ther is delay between audio and video). I do not understand, I am disappointed by the WD I thought its reading all files without problems :cry:

General
Complete name                            : F:\bap\bapt.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42
File size                                : 32.2 GiB
Duration                                 : 1h 51mn
Overall bit rate                         : 41.2 Mbps
Encoded date                             : UTC 2015-02-10 21:07:16
Tagged date                              : UTC 2015-02-10 22:38:14

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4.1
Format settings, CABAC                   : No
Format settings, ReFrames                : 2 frames
Format settings, GOP                     : M=2, N=125
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1h 51mn
Bit rate                                 : 40.9 Mbps
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 25.000 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.790
Stream size                              : 32.0 GiB (99%)
Title                                    : Module de gestion vidŽo
Language                                 : English
Encoded date                             : UTC 2015-02-10 21:07:09
Tagged date                              : UTC 2015-02-10 22:38:14
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Color range                              : Limited

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 1h 51mn
Bit rate mode                            : Constant
Bit rate                                 : 256 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Stream size                              : 205 MiB (1%)
Title                                    : Module de gestion sonore
Language                                 : English
Encoded date                             : UTC 2015-02-10 21:07:10
Tagged date                              : UTC 2015-02-10 22:38:14

 domage wrote:

General
Complete name                            : F:\bap\bapt.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42
File size                                : 32.2 GiB
Duration                                 : 1h 51mn
Overall bit rate : 41.2 Mbps
Encoded date                             : UTC 2015-02-10 21:07:16
Tagged date                              : UTC 2015-02-10 22:38:14

The Maximum overall bit rate supported  is  40 Mbps

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705123.pdf

Re-encoding time again … lower the bit rate

Trivia: Most Blurays don’t get anything near 40 Mbps … check out this forum list, 98-99% are well under

http://forum.blu-ray.com/showthread.php?t=3338

1 Like

OK thank you for all

plz i have a last question, what’s the difference between this 2 product (because my mp4 file work very well with " Overall bit rate : 41.2 Mbps" in the FIRST product) :

1- WD TV LIVE PLUS

3.jpg

2- WD TV MEDIA PLAYER

2.jpg

The 1st Pic is the WDTV Live and/or WDTV Live Plus (2009 / 2010)

The 2nd Pic is the 2014 WDTV Media Player,  It looks identical to the WDTV Live Streaming apart from the word “Live” under the WD Logo missing.

eg. this is the WDTV Live Streaming Media Player (2011)

If you want “Technical Differences” check the wiki page

http://en.wikipedia.org/wiki/WD_TV

Also, all 3 boxes are running Different Firmware Revisions

WDTV Live / Live Plus : 1.06.43 / 1.06.42

WDTV Media Player : 1.02.17

WDTV Live Streaming : 2.02.32

So, to answer your question … I don’t know why one plays it fine and the other does not  :confounded:

probably / possibly firmware ?   I’m not a software engineer, so i can’t give you a definitive answer.

1 Like

i think the probable reason is the firmware or the biterate capacity