WD TV media won't play an MPEG4 h.264

Can someone help? I’m new at this so not sure exactly what t ask except my WD TV media player won’t play an MPEG4 h.264 but what looks exactly the same ( file wise) it will play. What is wrong? Very frustrating…

  1. Make sure you are running Firmware 1.02.17

and/or

  1. post a mediinfo output log of the file that won’t play.

https://mediaarea.net/en/MediaInfo

After installing on your PC … (On your video file right click and open with Mediainfo select View > Tree then File > Export >Text > Save then open the *.txt file and copy and paste the info here)

example…

General
Complete name : \WDMYCLOUD\Public\Shared Videos\Movie.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 1.70 GiB
Duration : 1h 56mn
Overall bit rate mode : Variable
Overall bit rate : 2 092 Kbps
Encoded date : UTC 2013-03-06 08:12:55
Tagged date : UTC 2013-03-06 08:12:55

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.0
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1h 56mn
Bit rate : 1 992 Kbps
Maximum bit rate : 19.0 Mbps
Width : 1 920 pixels
Height : 816 pixels
Display aspect ratio : 2.35:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.053
Stream size : 1.62 GiB (95%)
Title :
Writing library : x264 core 129 r2245 bc13772
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=6 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=8 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=1992 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Encoded date : UTC 2013-03-06 08:12:55
Tagged date : UTC 2013-03-06 08:15:29

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 1h 56mn
Bit rate mode : Variable
Bit rate : 96.0 Kbps
Maximum bit rate : 156 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 80.1 MiB (5%)
Language : English
Encoded date : UTC 2013-03-06 05:52:43
Tagged date : UTC 2013-03-06 08:15:29

This is all that came up, seems shorter than example??/
General
Complete name : C:\Users\Ian\Documents\AnyDVDHD\Carnivale.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp41/isom)
File size : 6.03 GiB

Re-Read the instructions above and select “Tree View” in Mediainfo