Wd tv live wont shut down nor play mkv file which played before

hey first off

just 2 mins ago my wd wont turn off i press power button nothing stop button nothing all button on the remote nothing i mashed it all look for reseting button on machine wont respond. had pull the power off remove my usb drive and had restore it at factory settings.

Then i get some  show i watch on my wd tv and show i watch are in mkv avi which work and each show i watch mkv work until one showed nothing then i wanted to watch other Mkv they too dont work please help me


 Make sure that you are running the latest firmware for your device and this will reduce the response time for the remote and will update the supported files for the WDTV.