WD TV Live stuck on main screen

WD Legacy Products WD TV Live Streaming
1

Hi there,

My WD TV Live is stuck on the main screen. It was working yesterday morning. turned it this afternoon and has been hanging on the main screen. I have done all the trouble shooting suggestions, like unplugging it waiting 10 seconds, making sure it is plugged in the socket not a power plug. I pressed the reset button held for 10 seconds. repeated this a number of times. Nothing. Can someone explain what has happened and how I can fix it.

thanks

2

Check the remote batteries?

3

I have. Even taken to a different tv

4

Did you replace the batteries as a test?

5

By “Main Screen,” do you mean the main menu, or the “WD TV” Logo screen?

Disconnect everything from your WDTV – network cables, USB drives, etc, everything except the TV cable and power.

6

Wd tv logo screen. Did all the plug in and outs waited 10 seconds. Only thing connected is the wall plug and hdmi cable. I even tried network cable

7

can anyone help…or is the box garbage?

8

This is a user to user forum. You likely need to contact WD support.