The title does have most of the issue wrapped up, but let me explain with some pertinent details.
I have a wired gigabit network throughout my home and wireless-b/g/n as well. I have a Synology DS411+ sharing out videos, music and photos as well as a Seagate BlackArmor 1TB NAS doing some of the same. I have two lifetime Playon.tv accounts, a Netflix account and a Hulu Plus account. I own two other streaming video devices as well (neither are turned on at the moment OR during any of these issue) - the Netgear EVA2000 and the Roku 2 XS. Strange as this may sound - the ‘defunct and unsupported’ Netgear has been my most reliable device.
I recently (within the last 7 days) purchased the WD TV Live Streaming Media Player because I had before (a month ago or a little less) gotten the Roku 2 XS and found it to be a bit annoying at times (again - compared to my older Netgear EVA 2000) and was trying to figure out which device might work best for me given my wide variety of media options and the output capabilities of the Netgear being somewhat limited.
Anyway - when I connected (wired network) the WD TV Live Streaming Media Player it seemingly found everything. I was elated because with the Roku 2, I had to install a PlayOn Channel and even ended up installing a Plex server on my Synology DS411+ so I could stream local media and so on. The WD box seemed to not only just find all my media servers without any setup (PlayOn, the Synology box, the BA NAS, etc.) but it has a pretty friendly interface with OPTIONS on the views. Fantastic I thought.
Then I selected PlayOn and started streaming a video from one of my channels (Hulu, Netflix, CBS, Comedy Central, SyFy Rewind, etc. - the channel ended up being unimportant) and it played. No weird hiccups like the Roku 2 had - where I might have to exit and go back into the playing video or pause for 30+ seconds to make sure it streamed okay. It just played. I was happy and watched my video. It got to the end and … just sat on a black screen. I pressed stop. Nothing. I pressed “Back” and it went back to the selection screen for whatever channel in PlayOn I was when I selected the last video to play. I shrugged it off - thinking all devices have their quirks. I chose another video from PlayOn - one from the same channel. It came up with the spinning orange/tan circle and just sat there like that. I let it sit for about 2 minutes before hitting BACK and trying another video, different channel. Same result. So then I exited PlayOn Channels and decided to just stream from the Synology box. Same issue.
At this point I wasn’t all that frustrated. I figured maybe I needed to upgrade the firmware - and I did. SO I upgraded, restarted, checked again and upgraded, restarted and checked again - finally I was at the latest firmware revision (1.03.10).
I tried playing a video from the Synology first this time (In this case an AVI, I also have TS and MKVs and MP4s and a few others…) It worked. So I stopped the video, chose another and… Orange spinning - no video. Went to PlayOn, orange spinning, no video.
So I thought about the built in services. Those still worked. The built-in Hulu Plus, the built-in Netflix - all still played. However - this is not all I use - I also use PlayOn and my pretty large collection of movies and television shows I ripped from my DVD’s/etc. off the two network attached devices.
_ I have found that if I play a local/playon.tv video and then restarted the box - I could then play another… and so on. It works - as long as I reboot in-between playing the local/streaming media as described above. _ The WD TV Live Streaming Media Player doesn’t take all THAT long to restart - but… c’mon. Yes - the built-in stuff works continuously (Netflix, Hulu Plus, etc.) However I thought one of the big selling points of this box was how well it played the various formats someone might have on their home systems…
I do not experience this with the Netgear box. I do not experience this with the Roku 2. I really like the WD box’s interface options more than the other two. I think its remote could have been RF instead of infrared and worked a little better (small box, small target, many possible angles.) The remote issue of mine is small and easily workable. This rebooting the box after every Playon.TV or local streaming video - that is not so easily accepted.
I have tried resetting the box in every way it can be (leaving the various parts and getting rid of everything I customized) and none of them have fixed the problem. I changed the way it was connected to the projector, changed the output device to a television instead of the projector, switched power outlets/strips, changed out cables going from the device to the various output devices, etc.
- Is this a defective box?
- Has anyone heard of this issue before?
- Is there something I can do or something I can try to keep from having to restart between videos?
- If it has to be swapped out, how difficult is it to get done? (Is there a specific place to go to get instructions?)
- Is anyone else using this box (or another WD TV product) with Playon.TV? (Without issues?)
- Same as the last, substituting in “Synology box” for “Playon.TV” and/or “Seagate BA NAS” for “Playon.TV”…?
Any suggestions welcome.
If I am doing something stupid or expecting this box to do something it shouldn’t - call me on it.
I just want the answer and/or a list of things to try.
I’d rather keep the box - return it for a new one if necessary - but I like the little device, it has potential and I really do like the interface. I am working, of course, under the assumption that I am not expecting it to do things it cannot do. Since the other two boxes I have - albeit they both have their quirks and took their own special tweaks to get them to do everything I wanted within their own capabilities - can do what I am expecting this WD TV Live Streaming Media Player to do… I don’t see why this box cannot do it too (without the watch/restart/watch/restart/rinse/repeat thing.)