WD TV Live randomly stops playing a MKV file

WD Legacy Products WD TV Live & Live Plus
1

Hi all,

Couple of days i bought a WD TV LIVE,when i play a particular .MKV files, video alone (randomly) stuck  for a few seconds while audio plays in background , when video restarts  it does NOT  sync with audio and worst thing is , sometimes it stops playing and goes to home menu.

Help would be appreciated.

Advance thanks

Format                           : Matroska
Format version                   : Version 1
File size                        : 5.97 GiB
Duration                         : 2h 40mn
Overall bit rate                 : 5 339 Kbps
Encoded date                     : UTC 2009-05-02 06:59:18
Writing application              : mkvmerge v2.5.3 (‘Boogie’) built on Mar  7 2009 15:00:41
Writing library                  : libebml v0.7.7 + libmatroska v0.8.1

Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High@L4.0
Format settings, CABAC           : Yes
Format settings, ReFrames        : 4 frames
Format settings, GOP             : N=1
Codec ID                         : V_MPEG4/ISO/AVC
Duration                         : 2h 40mn
Bit rate                         : 3 826 Kbps
Width                            : 1 916 pixels
Height                           : 1 080 pixels
Display aspect ratio             : 16:9
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.077
Stream size                      : 4.16 GiB (70%)
Title                            : Santana - Live At Montreux 2004-1080p-BDRipx264 dts mkv
Writing library                  : x264 core 65
Encoding settings                : cabac=1 / ref=4 / deblock=1:-2:-1 / analyse=0x3:0x133 / me=umh / subme=9 / psy_rd=1.0:1.0 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / chroma_qp_offset=-4 / threads=3 / nr=0 / decimate=1 / mbaff=0 / bframes=3 / b_pyramid=0 / b_adapt=1 / b_bias=0 / direct=1 / wpredb=1 / keyint=240 / keyint_min=24 / scenecut=40(pre) / rc=2p**bleep** / bitrate=3826 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / pb_ratio=1.30 / aq=1:1.00
Language                         : English
Color primaries                  : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics         : BT.709-5, BT.1361
Matrix coefficients              : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio
ID                               : 2
Format                           : DTS
Format/Info                      : Digital Theater Systems
Codec ID                         : A_DTS
Duration                         : 2h 40mn
Bit rate mode                    : Constant
Bit rate                         : 1 510 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Bit depth                        : 16 bits
Compression mode                 : Lossy
Stream size                      : 1.69 GiB (28%)

2

This sounds similar to symptoms other people have described.

Is it limited to ONLY a few files?  Does it happen if you unplug the network cable and play from a USB disk instead?

3

hi,

thanks for stopping by, yeah it happenes only with few files, files are stored and played from a USB disk.

4

I have the exact same problem… is it a glitch? when i looked at the supported files, mkv is listed… 

5

I’ve been having the same problem lately with both mkv and avi files.

6

Why are you double-posting, in the wrong forum no less? This is the forum for the new player.

Also, I’ve been watching MKVs on the new player for quite some time now, none of which randomly stopped.

7

Hi,

The same has happened to me… some  videos I can see others not …

I expect a while for WD to solve this problem…