Bill - this is posted on these Boards as a known issue. You yourself posted two weeks ago:
‘I know they are working on this, but I’m not sure when it will be released. However, it does seem like it’s about time for a new firmware update isn’t it? It should be soon.’
But Tech Support writes to me a few days ago saying:
’If engineering is able to duplicate the issue and determine the root cause of the problem they will try and come out with a firmware that would fix the issue.'
If they can duplicate? What does it take to duplicate? Play a VOB on a network drive with any of the last 3 firmware released. Not very hard now is it?
And the remark about attaching a USB drive directly to the player, that doesn’t do me much good since I purchased this thing based upon it’s support of NAS drives. This is supposed to be help? Maybe they should have said to just look at jpegs on my drive since that still works.
My point is that maybe we should not rely on these Boards to communicate issues to WD. Maybe everyone experiencing this issue has to contact Tech Support in order for them to take it seriously.
Say what you want how they do Bill, but the proof is that there STILL is not even a beta for a fix released.
I would do both. I would still post on the forum, because people are also looking here. But it would also be a good thing to also contact Tech Support. The reason I say this is because Tech Support isn’t always aware of what’s going on on the forums. So, in order for them to get on top of it and gather as much information as they can, Tech Support does need to be involved.
Now, having said all that, I know we’re working on this. However, the issue isn’t VOBs in general, it’s how they’re being streamed over the network. I play VOBs all the time on my WD TV Live, but the drive is direct attached, and I have no problem at all (this is with the latest firmware). Something obviously has changed, and that’s where the issue lies. That’s why Tech Support is saying to use a direct attached drive to the WD TV. It’s only a temporary workaround. We are also still looking for more people to supply VOB files that are stuttering, in order to check against what you are experiencing.
If some of you want to post links to download them, it would help us alot.