WD TV Live not compatible with My Passport Ultra 2TB

Hi

I bought a WD My Passport Ultra 2TB to use with a WD TV Live but it’s not even detected!
I thought there would not be compatibility issues between two WD products. 

I add that the HD is easily recognized and used by the PC.

Thank you in advance for support.

Alberto

have you tried both usb ports.

richUK wrote:

have you tried both usb ports.

Sure, i’ve tried both…

Looks ok from others ?

http://community.wd.com/t5/WD-TV-Live-SMP-Discussions/Compatability-for-the-WD-My-Passport-Ultra-3-0-usb-External-Hard/td-p/613851

wdtvhub wrote:

Looks ok from others ?

 

http://community.wd.com/t5/WD-TV-Live-SMP-Discussions/Compatability-for-the-WD-My-Passport-Ultra-3-0-usb-External-Hard/td-p/613851

You are right, it’s the same model…

So what can I try to do?

Not sure tbh.

Why dont you format it in Windows to NTFS, quick format and try again…should be alright, unless you have filled it up already ?

wdtvhub wrote:

Not sure tbh.

 

Why dont you format it in Windows to NTFS, quick format and try again…should be alright, unless you have filled it up already ?

Quick format in NTFS was the first thing i did after i unboxed the HD.
I tried to format again but nothing happened, so i tried to format it plugging the HD into a usb 2.0 port and it worked!

Don’t know if this is the right thing to do but now i can use it!

THANKS!

…and sorry for my bad english, i’m italian :wink: