I purchased a WD TV Live Network Media Player about a 2 months ago, and in the past 2 weeks I have started having issues with the sound not working while trying to play .avi files. This is the 4th or 5th time I have turned on the unit and come across this issue. The sound does not work from the moment I turn the box on. It does not only affect one file, all of the avi files have no sound, or all of them do have sound if I reset the box with my toes crossed correctly or by blinking the correct number of times (ie if I am lucky enough for it to just decide to work)
I have checked the volume and mute on the TV, the TV has sound, even when opening the TV settings while in the WD menu (the TV is also new).
The WD menus and video of the .avi files display fine, no lag or freezing or purple screens, just clean, soundless video.
The media player is connected to an external hard drive through USB and to the TV via HDMI cable. (aka no wireless, which seemed to be a common problem when I searched the forums and google for solutions)
The .avi files are fine, I am watching them on my laptop with normal sound and video.
I have tried adjusting the stereo settings on the media player, and every other sound and video related setting I can find, with no change.
Previously turning the unit off and on has turned the sound back on, but this is a random solution, it could take 2 or 3 resets or an hour with no fix.
I have not upgraded the firmware, it is still at the factory firmware installation.
I have even spent several minutes (several times, not just once) looking at each button on the media player remote to ensure there is no hidden mute button that I may have accidentily pushed.
As I stated above, I have searched online for an answer, and none seem to fit my problem, or the fixes such as turning off and on do not yield satisfactory or definite fixes. Has anyone else encountered this problem or knows how to fix it?