I was happy user of the 3rd gen (WDBGXT0000NBK-EESN) for ~half a year. Since 2 weeks it makes me crazy.
What is happening:
- every time I watch the movie from external HDD (I have only HD movies in MKV container) it crashes randomly without any reason. I mean - it makes “glitch” sound, turns off the HDD, the screen turns black, while the player stops responding to remote. LED is still on. After ~2-3 minutes the device restarts ourselves. As I said it happens randomly, on different files - sometimes after 30 minutes, sometimes after 3-5 minutes. In my opinion overheating is not an issue.
What I ALREADY DID while trying to solve the problem:
factory reset all settings
disconnected the WiFi network
downgraded to stable 2.01.86 firmware - I’ve read that 2.02.32 is buggy one
connected HDD to the second USB on the back
swapped HDD’s, even tried on fresh empty 16GB USB stick with just only one movie
even tried to remux the MKV with the old good working MKVMerge to remove all compressed chapters / headers etc.
Ofcourse the device is out of the warranty. Is it totally crashed or just some kind of strange software bug ?
Any help would be much appreciated.