I have 2 of these devices, and both show that they are running F/W Ver. 2.03.20. During my conversation today with a WD technical support agent, he told me that the media players are no longer supported. Since online automatic updates no longer work, I attempted to perform a manual update using the procedure described on the WD Support site: Download the zip file for the latest F/W, extract the files to the root of a USB drive, and insert the drive into the player’s USB slot. If the player recognizes that the F/W on the USB drive is newer than the version currently running, an option to perform an update would appear on the banner at the bottom of the home screen. Indeed, that option did appear. When I selected it, I was presented with a screen stating that the current version is 2.03.20, and the new version is 3.03.20. I proceeded with the update, which claimed to complete successfully. After the device reboot at the end of the process, the same Update Firmware option still appeared on the home page, and the device reports that it is still running the same 2.03.20 version as before the upgrade.
I repeated this at least two more times on one of my players, and once on the other, with the same disappointing results each time.
Can anyone tell me how to get my devices upgraded to the latest (3.03.20) version that I downloaded from the product support page?
Thanks in advance for any help!
