Count Europe in too. Could You just admit that this happend to not just a small percentage of those who got the update before you pulled it. [text deleted]
small percentage of all WD user maybe Or maybe a small percentage of all produced WD Live units. But I can’t beleview it’s a small percentage of all WDTV Live useres which upgraded to version 1.01.12.
Nevertheless. Would be nice to have a fix for that problem. Especially if the box has to be exchanged. The failure is on WDs side… That means why do we (the users) have to care about shipping fees? And why shall we get uses units (via RMA).
Same problem as everyone else. Would appreciate a little guidance about what to do next? Wait. **bleep** to the store (is it really their fault?). Come on WD, some kind of response please, it’s been more than a day.
Mine too is bricked. I’m in Canada and I have it for less then 10 days and now it’s unsuable…
It’s clear that WD try to minimize the effects of the bad firmware. We call it “damage control”!!! They will never admit that they bricked A LOT of units.
I’ll wait 3-4 days before RMA it with NCIX.com. At least, I’ll receive a new unit if I RMA it from the store…
Western Digital should NEVER release a firmware update before the weekend. Follow Microsoft’s example and make it a Update Tuesday (though Mondays are not bad either). That way if this ever happens again staff will be on hand to help.
We should wait until Monday and see what they are going to day and do. Anything else is pure speculation. Let WD have a chance to get back to work before commenting on their lack of service.
Some of the comments from the users on this forum are not even remotely constructive. I can understand that people are frustrated, but it certainly does not help to have such an attitude. Before this error occurred, everybody was very happy with the product. We should all give WD a chance to fix this. I am sure that there will be a solution to this, one way or another.
The original thread about the **bleep** (that bleep would be fi r m w a re ) the problem here is WD ignored the problem, and didn’t much care to even acknowledge it until the weekend now they leave it open ended, when if ever we find a solution we will let you know.
Seems they spend more time on the forum trying to bleep people than fix their firmwear. They have been working on that over the weekend it seems.
I’m deeply disappointed with the way WD has been dealing with this issue.
Fortunately, I haven’t been bitten with the new firmware BUT I have recommended this device to friends. Nothing more has been stated by WD other than deflections and excuses. I’m also saddened by the appearance that WD is censoring this forum.
WD: Say something that isn’t just an excuse. What’s going on?