I bought the WD TV Live back in September, and have had problems with it ever since. It would restart randomly during playback, playback was laggy and sometimes the video would freeze and the audio would continue, or sometimes I would play a video and the sound would start but the display still shows the folder menu and never actually plays the video.
Anyways, I filled out an advanced RMA form and got the replacement today. The replacement device will not boot past the WD TV Live splash screen, with the clouds and space or whatever. It shows this screen for a few seconds, then the signal cuts out and my TV displays the “No Signal” message as if nothing is connecting.
How can I fix this? I have restarted it several times and tried connecting it through RCA as well as HDMI, and both of them have the same issue. I don’t even know how to update the firmware, since WD’s instructions require the device to be on.
Also, the replacement remote is discusting. There is dust/hair in between the buttons, and the buttons are kinda sticky when you push them down. Probably some of the worst service I’ve ever seen. Definitely will be my last purchase from Western Digital. Shame, since I usually go to them for hard drives.