Hi there- I’ve been trawling the net looking for a solution to this, and despite being widely reported and well documented, it seems there isn’t a proper solution yet to the scrambled image/split screen issues when running this unit in Component Mode on a CRT. My Nintendo Wii and DVD work just fine in component mode on 2 TV’s I have for testing- yet the WD Live (as much as I love it) isn’t working properly here, no matter what settings I try. The best image I can manage is a split screen at standard PAL settings.
Suggestions have been made elsewhere that the lack of interlace support at lower resolutions may be to blame? Either way, it’s unacceptable that this device won’t work on normal televisions with component (a standard that has been around for a VERY long time.)
Will a firmware fix do the trick? Or do I need to get a refund on this device and try something else?
I guess I’m hijacking and should start a new thread, but since this one is so close, perhaps you’ll forgive and give me some help as well.
I don’t get any component whatsoever. I’ve tried several tv’s with their known formats/interface being shown on the unit’s audio/video selection. But I get nothing; no split screen, no green, no messed up image, no snow. Zip.
I’m using the original jack that came with the unit from the factory.
One solution is to purchase the Seagate FreeAgent Theater+. It does output 480i or 576i via component. The only problem is that this player implements W ide S creen S ignalling.
If your widescreen CRT TV does not support WSS as mine doesn’t, 4:3 videos may display with incorrect aspect ratio.
I am currently trying to get Seagate to disable WSS.
I guess I’m hijacking and should start a new thread, but since this one is so close, perhaps you’ll forgive and give me some help as well.
I don’t get any component whatsoever. I’ve tried several tv’s with their known formats/interface being shown on the unit’s audio/video selection. But I get nothing; no split screen, no green, no messed up image, no snow. Zip.
I’m using the original jack that came with the unit from the factory.
Thank you in advance for your response.
Maybe if the player is set to HDMI, component will be disabled. I cant test this here, so Im not certain if this can be the problem.
For testing purposes, composite video can be input into the TV’s component (green) input , a picture should be displayed with no colour.
Hi there- I’ve been trawling the net looking for a solution to this, and despite being widely reported and well documented, it seems there isn’t a proper solution yet to the scrambled image/split screen issues when running this unit in Component Mode on a CRT. My Nintendo Wii and DVD work just fine in component mode on 2 TV’s I have for testing- yet the WD Live (as much as I love it) isn’t working properly here, no matter what settings I try. The best image I can manage is a split screen at standard PAL settings.
Suggestions have been made elsewhere that the lack of interlace support at lower resolutions may be to blame? Either way, it’s unacceptable that this device won’t work on normal televisions with component (a standard that has been around for a VERY long time.)
Will a firmware fix do the trick? Or do I need to get a refund on this device and try something else?
PleaseFixIt wrote:
“Have you tried pestering WD Support as I and others have done much of?” You mean this isn’t it? Where should I be directing my enquiry? Cheers =)
With more customers bringing this issue to WD’s attention, the more likely it will be fixed in the next model, hopefully.
I’m not using any HDMI at all here, so I’m not certain how turning it on will impact the fact that I can’t get component.
As for plugging the composite into the green component, won’t that simply text the TV’s imput jack?
It’s determing if there is signal coming from the device’s component jack that I’m trying to discern.
ie. Is the device faulty in a piece of the hardware? or is the component jack faulty?
or is the user faulty?(highest probability, but have yet to prove)
thank you for responding, by the way. I’m grateful someone is listening and trying to help
OK. First are you plugging the supplied lead into the correct jack on the back of the WDTV and is it pushed all the way in… You could also try the composite output to see if you get any picture - ensure you plug into the correct output jack on the WDTV. You must use the leads supplied by WD.
Composite output is 480i, by the way, on NTSC devices.
If you haven’t tried it yet, try changing the VIDEO MODE on the WDTV by pressing the RESET button for MORE than 10 seconds. That toggles between PAL and NTSC modes.
If that still doesn’t do anything, then either your WD’s component port is dead, or the cable is bad.
To test the cable, plug the COMPOSITE cable into the COMPONENT output of the WD, then:
YELLOW is the same as GREEN
WHITE is the same as BLUE
RED is the same as RED
Try that.
If still no picture, either your TV does NOT support the component output, or the 3.5mm jack on the WDTV is bad.
That’s the most concise accurate set of directions I’ve received!!! thank you.
Okay . . . as to the first, I’ve not idea why to toggle, so I didn’t do it as I know what the TV’s are.
However, the second set was exactly what I needed to know. I didn’t know that the composite minijack would even work in the component port. ( I don’t think WD wants you to know that either)
So the result gives me a picture of the WD menu. So now we know that both composite and component out work,
and that my component in on the television works and is supported by _at least_ 480p and 1080i.
So that only leaves the option (it seems to me) that the ‘official component minijack’ supplied by WD is faulty.
I guess they sent me a cheap one, eh?
So where do I find one that’s compatible? I’ve read that many you can buy at retail stores don’t work.
But I’d rather just go buy one than go through the hassle of getting WD to replace it.
Would you happen to know?
and again, Thank you very very much. More than the rest, I needed to know if the unit was faulty, or if it was the minijack. (I’d ruled out pilot error by this point :P)
