WD TV Live cannot play MP4 files from new WD My Book

I have been using my Western Digital TV Live media player for some time, pulling videos off an external hard disk drive. I recently upgraded my drive to a 3T Western Digital with USB3. I can play TS files off of it, but I get a message that the media player can’t read the MP4 files (even though they work fine when on an older, smaller drive). I get a message “Unable to play the selected file. Please refer to the user manual from a list of supported file formats”.

Any suggestions would be appreciated.

Hi,

Please use Mediainfo to find more information about the files that you are trying to play.

Please click on the link below for more information.

http://wdc.custhelp.com/app/answers/detail/a_id/2745