WD TV Live cannot play MP4 files from new WD My Book

I have been using my Western Digital TV Live media player for some time, pulling videos off an external hard disk drive. I recently upgraded my drive to a 3T Western Digital with USB3. I can play TS files off of it, but I get a message that the media player can’t read the MP4 files (even though they work fine when on an older, smaller drive). I get a message “Unable to play the selected file. Please refer to the user manual from a list of supported file formats”.

Any suggestions would be appreciated.


Please use Mediainfo to find more information about the files that you are trying to play.

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