I am a museum docent (volunteer) troubleshooting a Western Digital HD Media Player Model WD00AVN. Serial Number is: 4779-705014
I tried to run a slide show using a new 16 GB USB thumb drive (FAT32) containing .jpg files in separate folders. I turned on the TV monitor. I turned on the WD player using the WD remote. I inserted the thumb drive into the end USB slot. I selected “Photos” on the VIZIO TV navigation popup screen. I could not access the drive itself even though inspection on my home computer afterwards showed folders containing my .jpg files. At the very top of the folder list was a “.wd_tv” folder containing a “wdtv.cas” file that I cannot open. I reformated the thumb drive (FAT 32) and copied the .jpg folders back onto the thumb drive.
The next trial also failed. I could not “see” the file folders again. The on-screen pop-up menu showed INPUT was set to HDMI-1. I inserted the USB thumb drive into the end USB slot. I navigated to “Photos”. There was no indication of the player “seeing” the thumb drive. A message on the screen said:
“Welcome to Photos
To view photos, insert a USB
device containing image files”
I re-checked that HDMI-1 was the specified INPUT. I navigated to the System Info page. It showed:
SW Version 2.13
Channel INFO Bad Source Format
The VIZIO TV is Model: VM230XVT
A month ago the system did work - in a way. It started up and cycled .jpg files in a selected slideshow folder every day for approximately 1 month. Then the system stopped. Inspection of the USB thumb drive on my home computer showed the .wd_tv folder back along with the .jpg folders. If a new thumb drive was used, the system would work again for approximately 1 month. Reformating the failed thumbdrive and copying the .jpg folders back onto the drive from my computer was never successful. It only worked with a new thumbdrive. Now it doesn’t do that.
I hope someone will recognize the symptoms and have a solution.