WD TV HD Media Player now hangs

Hi there,

I have a WD TV HD Media Player. It has the latest firmware update (Release 1.01.77).

I have using it fairly constantly for the past year without any issues until now.

For some reason today, the movies I played just stops and returns back to the menu as if I pressed the stop button on the remote.

I first checked the HDD which I found was working OK.

I then turned off the Media Player at the power source hoping that a “cold reboor” would help however when I turned the Media Player back on, the Media Player just gets stuck on the “WD TV HD Media Player” splash screen with the “WD” logo. It’s been stuck on this screen for the last 30 minutes. I also noticed that the Media Player will not respond to the remote while stuck on this splash screen.

I also noticed that there is a rest(?) button next to the USB 1 port. I tried to press that however it doesn’t seem to do anything.

Does anyone know what I can do? Do I need to get the Media Player repaired?

Please let me know if you have any questions.

Thank you for your help in advance!