I am trying to install WD Sync onto my Surface Pro 3 device. It will find my Cloud device after i sign in but when i press next I get the message “unable to connect to the remote server”
I would be very grateful for any help / advice regarding this
I’m also having this issue and can’t find any help? I’ve seen some other posts suggesting I play around with my router reserved IP config, but surely this cant be the problem on default settings?
Try removing all devices from WD Sync, close WD Sync, restart WD Sync, then add the devices again. Another thing to try (from home) is to go to the UI page and remove all WD Sync cloud access links from the user.
Another thing to try is to Rebuild the database. Go to Settings, Cloud Access, Configure, Rebuild.