At this stage of the setup, the software just can't "configure" the device. Then an error message appears...
"The underlying connection was closed: An unexpected error occurred on a send."
I've seen this same issue posted in these forums before and no one seemed to get an answer in those threads so I created another one to bring the topic back up.
Apparently WD doesn't offer phone support, so my best option is to email them. I've done that just before coming here to post this. Hopefully someone within the community can help out or WD will get back to me to solve this.
The software works fine on my MacBook Pro. Just seems to be a PC issue at this point. I'm running Windows 10 and have never experienced this problem on any other software before.
As per one of the other threads I read, I attempted to turn off cloud service in the admin portal in settings, restart the device and my PC, open the portal and turn on cloud service, and then try to configure the device. Obviously, that did not work out for me or I wouldn't be here now.
Any help or attempts to help are greatly appreciated. I'm testing this device and software at home to see if I should get a MyCloud for the charity I work for. If I can't get it to work, I'll likely move on to another product from another company and return this unit. If it worked, this would be the perfect solution for my home and the charity I work for. I hope WD doesn't let me down on this. I felt their brand had a strong standard of quality prior to this experience. It appears that with no phone support and some significant software issues (from what I've read in other people's threads), they could be struggling in this area of their business.
Thanks in advance for any assistance!