Wd sync "no internet connection detected" not syncing

[NOAH_KLUGE]

BACKGROUND
I am able to connect to my Mycloudmirror (v2) model WDBWVZ0060JWT through my browser at: http://wdmycloudmirror/ Firmware 2.10.310
My computer is Windows 7 with current updates.
When I start WDSync, the status (in sys tray) will go like this: 1) MyCloud Mirror; 2) Signing into mycloudmirror; 3) No internet connection detected
When I log into it via the browser is doesn’t appear that syncing is working.
I am able to create synced folders and see them from my phone.

QUESTION:
Why am I getting the “No internet connection detected” when I clearly have internet connectivity (I am on here and I can connect to the device)?

Any direction is warmly received.

[snakedoctorunit]

Check the logs located in this location

C:\ProgramData\Western Digital\Logs\WD Sync\[userName]

Look for the [Name]-[SerialNumber].log file as that may give you some insight.

I’ve noticed when I have problems syncing between my desktop and laptop. Rebooting the MCM resolves the sync errors.

[NOAH_KLUGE]

Thank you for your reply. For an unknown reason, it started to work on Jan 11th. I made no changes to either my laptop nor the MCM. As part of my research, I turned on debugging to the log and so you referenced, so they (new ones have been created). I now need to figure out how to turn that off. thanks again for your reply. If I find out anything that appears to explain what’s changed, I will post it here. There were certainly many invalid log on issues.

[vdonatiello]

i have the same error message
since i have installed WD Sync the connection never actually started
i have been checking the log file and i see some maybe useful thing but i an unable to interpret them

from the file WDMyCloud-WCC4E1806107:

29-Feb-16 2:47:12 PM Severity=ERROR Message= - Location=HandleException
29-Feb-16 2:47:12 PM Severity=ERROR Message= - Location=BeginSyncAsync
29-Feb-16 2:47:12 PM Severity=INFORMATION Message=Sync thread terminated: WDMyCloud, WCC4E1806107 Location=CleanUpSync
29-Feb-16 2:48:01 PM Severity=INFORMATION Message=Sync version: 1.2.5793.19891
29-Feb-16 2:48:01 PM Severity=INFORMATION Message=OnIsPending
29-Feb-16 2:48:07 PM Severity=ERROR Message=DeviceLogin WebException - Unable to connect to the remote server -
29-Feb-16 2:48:07 PM Severity=ERROR Message=DeviceLogin Exception - Unable to connect to the remote server -
29-Feb-16 2:48:07 PM Severity=ERROR Message=DeviceLogin WebException - Unable to connect to the remote server -
29-Feb-16 2:48:07 PM Severity=ERROR Message=DeviceLogin Exception - Unable to connect to the remote server -
29-Feb-16 2:48:12 PM Severity=INFORMATION Message=OnOffline
29-Feb-16 2:48:12 PM Severity=ERROR Message= - Location=HandleException
29-Feb-16 2:48:12 PM Severity=ERROR Message= - Location=HandleException
29-Feb-16 2:48:12 PM Severity=ERROR Message= - Location=BeginSyncAsync
29-Feb-16 2:48:12 PM Severity=INFORMATION Message=Sync thread terminated: WDMyCloud, WCC4E1806107 Location=CleanUpSync

from the file WD Sync :

29-Feb-16 2:48:12 PM Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
29-Feb-16 2:49:12 PM Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
29-Feb-16 2:50:12 PM Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception

from the file WD Sync Notifications:

Target site
System.Net.WebResponse GetResponse()

Stack trace
at System.Net.HttpWebRequest.GetResponse()
at WDUpdateUI.UpdateAPI.CheckForUpdates(String updateType)
at WDAppManager.UpdateFacade.IsUpdateAvailable(String swid, String version, String& availableVersion)
at WDNotifyLiveFile.SoftwareUpdate.OnCheckForUpdate()

Message
No connection could be made because the target machine actively refused it 127.0.0.1:3213

from the file Orion.log:

29-Feb-16 2:16:38 PM Severity=INFORMATION Message=Unauthorized - The remote server returned an error: (401) Unauthorized.
29-Feb-16 2:25:27 PM Severity=INFORMATION Message=Unauthorized - The remote server returned an error: (401) Unauthorized.

from the file Configuration.log :

29-Feb-16 2:25:46 PM Severity=INFORMATION Message=WDMyCloud is already configured
29-Feb-16 2:25:47 PM Severity=INFORMATION Message=Already syncing to WDMyCloud.

[snakedoctorunit]

Make sure Cloud Access is enabled and the connection is port forwarding. You can also try over wifi via the mobile app or mycloud.com website.

[vdonatiello]

i am afraid is a connection issue …
maybe VPN creates some conflicts …
anyone knows where to look to see if it is the VPN fault?