WD Sync is NOT reliable and a huge disappointment

I got a WD My Cloud and with the software “WD Sync” I THOUGHT I had my personal Google Drive.
Oh God how wrong I was.

During last few months here are some of the several issues I faced (and spent countless hours to try to fix):

  • Some folders simply don’t get synced up from my pc to the My Cloud. Just randomly, some do, some don’t. This means the backup is not reliable and I cant count on that.
  • Some ghost folders are there. Folders that I deleted on my pc, they stay empty on My Cloud.
  • Some folders sometimes can be seen on https://files.mycloud.com and 5 minutes later they disappear. If I log out and log back in, they come back…clueless.

I’ve tried too much but too many things don’t work and I don’t feel safe anymore using this product. I’ll try some other feature, some other back-up tool (not WD Sync) and see if it’s reliable. Otherwise I’ll throw it in the junk.
I’m very disappointed since I trusted WD brand so much :frowning:

Just sharing this with you to get some comfort…




I recommend you contact WD support for assistance with WD sync.

I also recommend trying WD Smartware.

WD SmartWare

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Do you need a backup program or a sync program? They are NOT the same thing. Each performs a slightly different function/task.

More than a few have found WD Sync to be problematic for local network computer syncing to the local My Cloud and use Free File Sync (http://www.freefilesync.org/) or Microsoft SyncToy (https://www.microsoft.com/en-us/download/details.aspx?id=15155) instead. The downside to both of these programs is they do not sync remotely.

For backup one can use WD Smartware for Windows, or use Apple Time Machine on Mac’s. There are a number of third party backup programs that can be used to backup to an NAS drive like the My Cloud.

EaseUS Todo Backup Free: http://www.easeus.com/
Macrium Reflect Free: http://www.macrium.com/reflectfree.aspx
Paragon Backup and Recovery 14 Free: http://www.paragon-software.com/home/br-free/download.html
Free File Sync (in Mirroring mode): http://www.freefilesync.org/

I just want something like Google drive, to store my files in a remote
device and access them on several computers or from Chrome.
But that just doesn’t work. I’ll use the backup function, but it’s not what
I wished.
Thank you for your reply anyway

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Thank you for your reply!
I’m not opening a support case. It’ll take too much time on my side and,
for the little IT experience I have, I don’t think they can do much to help
my case.
It’s a simple, basic use case of WD Sync and the software behaviour is too
random and it doesn’t even recognise the problem or an error code. It
really doesn’t look like something easy to solve with just the support.


i cannot acces my cloud to make a sync with WD Sync deo you have any idea to solve this problem?

Looks like you are trying to sync to a remote My Cloud. Do you have Remote Access enabled in the My Cloud Dashboard? Can you access the My Cloud remotely using MyCloud.com?

I just want something working like Google Drive…

I can easily access mycloud.com and see my files (well, some of them due to
the issues) from office (the mycloud device is at home)

If wanted something to work like Google Drive then you should use (and pay for) Google Drive. Sorry to say the My Cloud is not like Google Drive or other online Cloud type services. It is a network attached storage device that has limited remote access capabilities.

WD Sync, as some have discovered with their particular setup, can be problematic and have issues working properly. Especially if one is using it to sync to the My Cloud remotely.

Have you tried uninstalling WD Sync, then reinstalling it on the computer at the remote location? Have you used the MyCloud.com account login information when setting up the WD Sync to access the My Cloud remotely?

For some they may have issues with remote access due to either their work/remote location blocking access to their My Cloud (or blocking the software from running properly), or with their broadband provider blocking access to their My Cloud.

Yeah I see but the whole point of WD SYNC is what? It definitely promises something like Google Drive. So my disappointment is justified I think.

I can connect just fine and unistalled installed, I use the login information correctly Its just crazy the way it behaves…seems to Work Then you discover holes here and there

Inviato da iPhone

There are a number of third party programs that will “sync” content across the local network to a NAS device like the My Cloud. The main benefit of the WD Sync program is with remote syncing to the My Cloud. Many here who do local syncing only have dumped WD Sync due to its problems/issues and use third party software like Free File Sync (http://freefilesync.com/). The downside to software like Free File Sync is the inability to remotely sync without having to perform some non supported modification to the My Cloud firmware.

As with any sync software if the file is open or in use the sync software may not properly sync the file.

If one is using the older first generation v4.x single bay My Cloud units there is the unofficial app CloudDAVMod that allows one to remote map their My Cloud. This unofficial mod was created because WD removed the ability to remote map the My Cloud when they released the OS 3 firmware over a year ago.


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Only received mine today and im shocked at how poor it is to setup, nothing but problems, wont connect etc…so your one step ahead of me.

I can’t agree more with you. WD software is really useless. I’m trying to sync a folder and every second WDSync stop sending files to my drive. The way to fix it? I need to keep it open and fixing it manually or it will pause.

Others: Please, stop saying this is not like google drive… the product is being sold like a personal cloud and MUST work like one. No third party software!

I’m really disappointed and hope I can find a working product from another brand.

PS: To connect to Drive you must click TWICE the icon in a screen full of buttons… can’t be more user enemy than this,

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The single bay My Cloud is not like Google Drive or other online storage services. That is a fact. Doesn’t matter what marketing terms WD is using and what assumptions the customer is making when they hear the word “cloud”. The single bay My Cloud is at it’s core a low cost local network attached storage device with limited remote access capabilities and limited features.

WD Sync is a mixed bag. For some it works. For others it doesn’t. This subforum is littered with many complaints about WD Sync failing to properly sync. Bottom line is this, if you do not need to remote sync your data, dump the WD Sync software and use third party software. Using Free File Sync I have zero problems syncing and mirroring to/from the My Cloud. Down side is I cannot remote sync unless I use VPN or similar secure remote connection to my local network.

We customers/end users shouldn’t have to use third party software to get proper sync functionality, but we do. WD Sync should work 100% of the time, but it doesn’t. In the end though, one has three basic choices if they are having problems with the My Cloud or the WD software. One can continue to complain about the various issues of the My Cloud/WD software and hope WD might get around to fixing those issues. Or one can find workarounds to mostly use the My Cloud as marketed/designed. Or one can dump the My Cloud and find another manufacturer’s product that meets their needs.

Giveh up waiting for a responce from wd support