I got a WD My Cloud and with the software “WD Sync” I THOUGHT I had my personal Google Drive.
Oh God how wrong I was.
During last few months here are some of the several issues I faced (and spent countless hours to try to fix):
Some folders simply don’t get synced up from my pc to the My Cloud. Just randomly, some do, some don’t. This means the backup is not reliable and I cant count on that.
Some ghost folders are there. Folders that I deleted on my pc, they stay empty on My Cloud.
Some folders sometimes can be seen on https://files.mycloud.com and 5 minutes later they disappear. If I log out and log back in, they come back…clueless.
I’ve tried too much but too many things don’t work and I don’t feel safe anymore using this product. I’ll try some other feature, some other back-up tool (not WD Sync) and see if it’s reliable. Otherwise I’ll throw it in the junk.
I’m very disappointed since I trusted WD brand so much
I just want something like Google drive, to store my files in a remote
device and access them on several computers or from Chrome.
But that just doesn’t work. I’ll use the backup function, but it’s not what
Thank you for your reply anyway
Thank you for your reply!
I’m not opening a support case. It’ll take too much time on my side and,
for the little IT experience I have, I don’t think they can do much to help
It’s a simple, basic use case of WD Sync and the software behaviour is too
random and it doesn’t even recognise the problem or an error code. It
really doesn’t look like something easy to solve with just the support.
If wanted something to work like Google Drive then you should use (and pay for) Google Drive. Sorry to say the My Cloud is not like Google Drive or other online Cloud type services. It is a network attached storage device that has limited remote access capabilities.
WD Sync, as some have discovered with their particular setup, can be problematic and have issues working properly. Especially if one is using it to sync to the My Cloud remotely.
Have you tried uninstalling WD Sync, then reinstalling it on the computer at the remote location? Have you used the MyCloud.com account login information when setting up the WD Sync to access the My Cloud remotely?
For some they may have issues with remote access due to either their work/remote location blocking access to their My Cloud (or blocking the software from running properly), or with their broadband provider blocking access to their My Cloud.
There are a number of third party programs that will “sync” content across the local network to a NAS device like the My Cloud. The main benefit of the WD Sync program is with remote syncing to the My Cloud. Many here who do local syncing only have dumped WD Sync due to its problems/issues and use third party software like Free File Sync (http://freefilesync.com/). The downside to software like Free File Sync is the inability to remotely sync without having to perform some non supported modification to the My Cloud firmware.
As with any sync software if the file is open or in use the sync software may not properly sync the file.
If one is using the older first generation v4.x single bay My Cloud units there is the unofficial app CloudDAVMod that allows one to remote map their My Cloud. This unofficial mod was created because WD removed the ability to remote map the My Cloud when they released the OS 3 firmware over a year ago.
I can’t agree more with you. WD software is really useless. I’m trying to sync a folder and every second WDSync stop sending files to my drive. The way to fix it? I need to keep it open and fixing it manually or it will pause.
Others: Please, stop saying this is not like google drive… the product is being sold like a personal cloud and MUST work like one. No third party software!
I’m really disappointed and hope I can find a working product from another brand.
PS: To connect to Drive you must click TWICE the icon in a screen full of buttons… can’t be more user enemy than this,
The single bay My Cloud is not like Google Drive or other online storage services. That is a fact. Doesn’t matter what marketing terms WD is using and what assumptions the customer is making when they hear the word “cloud”. The single bay My Cloud is at it’s core a low cost local network attached storage device with limited remote access capabilities and limited features.
WD Sync is a mixed bag. For some it works. For others it doesn’t. This subforum is littered with many complaints about WD Sync failing to properly sync. Bottom line is this, if you do not need to remote sync your data, dump the WD Sync software and use third party software. Using Free File Sync I have zero problems syncing and mirroring to/from the My Cloud. Down side is I cannot remote sync unless I use VPN or similar secure remote connection to my local network.
We customers/end users shouldn’t have to use third party software to get proper sync functionality, but we do. WD Sync should work 100% of the time, but it doesn’t. In the end though, one has three basic choices if they are having problems with the My Cloud or the WD software. One can continue to complain about the various issues of the My Cloud/WD software and hope WD might get around to fixing those issues. Or one can find workarounds to mostly use the My Cloud as marketed/designed. Or one can dump the My Cloud and find another manufacturer’s product that meets their needs.