Hy guys,
Can someone help me? I use my WDCloud for a couple month and all was OK.
But a local problem with PC and I reinstalled all the software. But now after installation, I cant sign my device in WD Sync to MyCloud.com account. Strange but I can log on to my WDCloud account and dashboard as well. But cant synchronize the storage device. I do all manually.
And an option (Forgot password ) to recover password not working.
I tried Answer ID 10426 (that is How to change the password of a User account on a My Cloud)
I tried Answer ID 18623 ( How to Resolve WD Sync Issues)
Nothing works.
When accessing the My Cloud using MyCloud.com one would use the MyCloud.com username and password not the user name and password one created through the My Cloud Dashboard to access the My Cloud on the local area network (LAN).
When one configures a user for Cloud Access through the My Cloud Dashboard that user email address should receive an email instructing that user to setup a MyCloud.com web portal account. That account is separate from the My Cloud Dashboard account.
Iām new in that sort business but thank you to all info here. I found many helpful advises.
I visited http://www.canyouseeme.org and run a test to see if ports 80/443 are open/reachable.
I found that is no access to my local network router < Error: I could not see your service on xx.xxx.xxx.xxx on port ( 80 ) The same with 443
Reason: Connection timed out>
I started to configure port forwarding within the router. but I have a question - what is port mapping application?
after 3hr ā¦
All sorted . My IP provider (TalkTalk) removed scam blocking .
Just in case; this test from <http://www.canyouseeme.org > still shows message < Error: I could not see your service on xx.xxx.xxx.xxx on port ( 80 ) The same with 443 . Very strange ā¦
When one has trouble with their ISP blocking the two default My Cloud cloud access ports (80,443) one can access the My Cloud Dashboard > Settings and change the Cloud Access ports to Manual and choose alternate ports like 8080 and 4443. Then one would access the router the My Cloud is connected to and setup port forwarding for the two new port numbers to route those ports to the My Cloud.
I was too exited about getting back connection throu ports ā¦ and feel stupid that still can access to MyCloud.
I quietly tried to figure out following problem but nothing good . Main issue now - I can`t map WDMYCLOUD because Credential Windows Manager not aloud to change password to new one ( I cant recover old one - forgot ) Any suggestions ?
You may need, if you havenāt done so already, to access the Windows Credential Manager and remove any/all entries for the WD My Cloud. Then reboot the computer and try again.
I did already .I was on Windows help line with this problem for 5hr. They remotely accessed to my PC and went from top to bottom . At last some one told that is WD servers issue . They cant change password because its set by WD server. And I think that they right . Because when I accessed with another PC ( which havenāt been loged in WD Cloud before problem - and as well not permitted to access . When I checked Credential Windows Manager on it - here already was password ( and of course old one) .It means its came with login info .
ā¦and already third day I waiting help from WD support.
Hi Bennor,
Sorry for being quiet for so long, but yesterday after clean up my bookshelves and found ā¦still there My Cloud storageā¦ Long story, but after a couple month of dealing with WD customs service Iām tired ā¦and fed up. So decided do not waste my time on it - its so many interesting things to do ā¦
Itās still not working, but was used as book support/ holder for the last two years. Just before bin it, I have the last idea or chance - is it possible to use this thing as simple ,standard, wired (somehow) data storage ? Big thank you in advance.
The My Cloud is a network attached storage device. Typically it is designed to be connected to a network router. It can be connected directly to a computer with a network port. However such a direct connection means other devices other than the one computer it is connected too wonāt be able to access it. You cannot use the USB port on the My Cloud to connect to a computer. It is not designed for such a connection. If one no longer needs remote access/cloud access they can disable this option in the My Cloud Dashboard > Settings section.
Because there is a hard drive inside the My Cloud enclosure one can extract that hard drive (called āshuckingā) and use that hard drive in a computer with a spare SATA connector or with USB (or similar connections) to SATA adapters. Generally one will need a powered USB to SATA adapter however since it is a 3.5 inch hard drive. Once connected to a computer one can use Linux or a third party Linux driver to copy any of their data off the drive to another location. And or one can partition and format the drive how they see fit for their usage.
One can perform a 40 second reset if one has trouble accessing the My Cloud Dashboard or has forgotten the My Cloud administrator username and password.
