Since before the first of July I have been trying to get wd smartware problems solved. I have sent screenshots and additional information from the event viewer and the technical data sent to Microsoft when you get the unexpected error in application type message. I have emailed and spoken to them and it has been raised to level 2 but since then nothing.
The last response I received was 12th July telling me it was being escalated and since then I have sent numerous screenshots etc each time it happened which was daily.
Today I rang them and although I didn’t speak to the last person I spoke to the current support person spoke to him, and after I waited on the phone for quite awhile he said he would ring me at 4pm so I waited in all afternoon and got no call and no email in fact nothing!!!
The service is awful particularly as this problem has been reported by others for months.
I used to work in support with a different company and we would have been in serious trouble if our attitude to problems was like this.
Paul
