WD Support, Problem Solving, and Service

My Cloud OS 5 Personal & Network Attached Storage My Cloud Mirror
1

Correction: SBrown responded and is helping.

2

You should still have access to your data locally via Windows Samba or macOS Finder while the content is indexing. Can you provide me your support case number?

3

Hello SBown,

The Case #201028-001645.

James

4

I don’t have access to my content while indexing: Everything is locked! The message is this: The folder “…” can’t be opened because you don’t have permission to see its contents.