Apparently someone from WD support decided to reach out in response to a post I made several months ago. I was amazed, impressed, and hopeful. Lesson #1: never get excited until something actually happens.
I actually spoke to a a guy at WD over the phone about issues I was having. They weren’t major problems if you disregard the problems that just seem to be part of owning a Live Plus. But nonetheless, I took advantage of this opportunity. That was mid October.
1.5 months goes by and I hear nothing, so I respond back asking what the deal is. The rep says he hasn’t received an update yet on this case. Now, four months later, still nothing. It doesn’t appear they are serious about carrying through on this.