I’ve read several articles about WD SSD Dashboard not installing, but most of them seemed to throw an error message back to the user. Mine does not.
First, some unusual things about my computers:
I disable ipv6 with a registry setting, I disable uac with a registry setting, I change the default system and user temp folders to something easier to browse to.
However, I enabled uac and ipv6 again, and the problem still happens.
My problem is:
I am running several computers with windows 10 pro x64 v1909 (and one with Windows 10 v2004).
I downloaded the latest WD SSD Dashboard version 126.96.36.199 of “WesternDigitalSSDDashboardSetup.exe” from Western Digital website.
When I run “WesternDigitalSSDDashboardSetup.exe” as administrator, nothing visible happens. EXCEPT that the cursor blue spinning circle shows up and disappears rapidly, repeatedly, and very quickly. This typically indicates that a new process is spawning.
When I first saw this today, I thought it was downloading the update, so I left it running for a few hours (I have a slow connection). Now, I know it was not downloading at all…
Soon my hard drive filled up because a process “dashboardsetup.exe” had made (literally) thousands of copies of “WesternDigitalSSDDashboardSetup.exe” (or in some cases “DashboardSetup.exe”) in my system’s temp folder in unique folders with names like:
(This sample is over the course of a few seconds)…
I also noticed in taskmgr.exe, that “dashboardsetup.exe” process is (rapidly and endlessly) stopping and restarting (changing PID #s).
I find that this same behavior happens on my other computers that have a previous WD SSD Dashboard version v188.8.131.52 already, whether I download WD SSD Dashboard version 184.108.40.206 of “WesternDigitalSSDDashboardSetup.exe” from Western Digital website, or whether I use the WD SSD Dashboard version v220.127.116.11 automatic update feature.
It seems like there is a glitch in the WD SSD Dashboard version 18.104.22.168 of “WesternDigitalSSDDashboardSetup.exe”?
So I am going to be contacting WD support to find out about this problem, soon (they’re closed right now).
I want to know how can I get the latest version installed on all of my computers?
ONE BIG COMPLAINT I HAVE IS WHY WESTERN DIGITAL FEELS THE NEED TO USE A STUB INSTALLER THAT DOWNLOADS THE ENTIRE PACKAGE EACH TIME. With slow internet and several computers, this is annoying to me, and I wish there were an official offline installer like other software providers use. I guess Western Digital is probably trying to make sure that everyone gets the latest version, but it still “stinks” when issues like this happen. But I digress…
So I was able to figure out how to get WD SSD Dashboard v22.214.171.124 manually transferred and installed on a machine that does not have any WD SSD Dashboard, and thought I would share that with the community. I think some of the community members said that they were able to install an old v1.something of the product as well. But here’s how I transferred mine:
NOTE: I have the same WD BLUE 3D SSD drives in each machine. I’m not sure if the same WD hardware is required or not?
(Insert standard registry disclaimer here! Be sure to back up your registry beforehand, and if you’re not familiar with the registry, you should get in touch with someone who is able to help you, etc.)
- Copy the contents of “C:\Program Files (x86)\Western Digital” on a machine with working WD SSD Dashboard v126.96.36.199 to “C:\Program Files (x86)” on the machine without WD SSD Dashboard.
- On the machine with a working copy of WD SSD Dashboard v188.8.131.52, open the registry, and export the following registry structure to a file: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Western Digital\SSD Dashboard
- On the machine without WD SSD Dashboard, DOUBLE CLICK (to import) the exported registry file you created in step 2. Choose yes to integrate those settings into your registry.
- Now run program “C:\Program Files (x86)\Western Digital\SSD Dashboard\WesternDigitalSSDDashboard.exe”
This worked for me!
I hope it does for you, too!
At least I can run a version of the Dashboard on my machines now. I would prefer it to be the most recent version, but I can settle for now for an older, working version.
Hope this information helps someone out! I hate to figure all this out and not share it!