I am installing on Win 7 x64. Installs OK, splash screen is OK but the program is simply a blank box. I can shut it down and restart, but no change. I’ve tried uninstalling and restarting.
can you post the screenshot here?
what is the WD SSD product you have ?
A screen shot would show you nothing besides the program’s title bar. The
window looks like whatever is behind it.
These are WD SSD Blue 1TB drives.
Local Computer Pros
PO Box 231131 Encinitas, CA 92023
Trusted IT Support for Your Small Business.
Authorized Partner/Reseller for
Allworx Phone Systems
Fortinet network security devices
Microsoft Office & Exchange
Was your issue ever resolved? I have the same issue, but I don’t find any resolution.
Hi Jim, I’m having the same issue, I see just a blank screen ???
Hope there a solution soon ?
I had the exact same issue on my in-laws Windows 7 PC.
Sometimes I could manage to get a mangled version of the GUI to be displayed, but most of the time WD SSD Dashboard would show only a blank / white window.
The program uses Qt, a popular framework, to render the contents of the window. With the Qt WebEngine Debugging and Profiling I could see the data to render the display seemed to be OK, so the problem could be caused by a OpenGL / video driver issue.
The video driver was Intel Graphics Media Accelerator HD v. 220.127.116.115 (2009/11/06). I Installed Intel Driver & Support Assistant (Intel DSA) and, from it, downloaded/installed v. 18.104.22.168.2993 (2013/11/06).
Lo and behold, it’s alive!
Keep your system up-to-date, specially your graphics drivers (and Intel ones are notoriously buggy).
I hope this helps anyone with the same problem.