WD SSD Dashboard shows blank display


#1

I am installing on Win 7 x64. Installs OK, splash screen is OK but the program is simply a blank box. I can shut it down and restart, but no change. I’ve tried uninstalling and restarting.


#2

can you post the screenshot here?

what is the WD SSD product you have ?


#3

A screen shot would show you nothing besides the program’s title bar. The
window looks like whatever is behind it.
These are WD SSD Blue 1TB drives.

Thanks,
Gregory

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#4

Was your issue ever resolved? I have the same issue, but I don’t find any resolution.

Jim Russell


#5

Hi Jim, I’m having the same issue, I see just a blank screen ???
Hope there a solution soon ?
Thanks


#6

I had the exact same issue on my in-laws Windows 7 PC.

Sometimes I could manage to get a mangled version of the GUI to be displayed, but most of the time WD SSD Dashboard would show only a blank / white window.

The program uses Qt, a popular framework, to render the contents of the window. With the Qt WebEngine Debugging and Profiling I could see the data to render the display seemed to be OK, so the problem could be caused by a OpenGL / video driver issue.

The video driver was Intel Graphics Media Accelerator HD v. 8.15.10.1995 (2009/11/06). I Installed Intel Driver & Support Assistant (Intel DSA) and, from it, downloaded/installed v. 15.22.58.64.2993 (2013/11/06).

Lo and behold, it’s alive! :smiley:

Keep your system up-to-date, specially your graphics drivers (and Intel ones are notoriously buggy).

I hope this helps anyone with the same problem.