WD SSD Dashboard Does not detect WD Purple drive

As in the topic, the program does not detect the disk, reinstalling the program did not help.

It looks to be surfacing itself with a SCSI interface, and Dashboard has significant limitations on this interface. Is this a SAS product, or connected to an intermediary hardware that might only surface SCSI? Some drivers could do this too if you have installed any special storage drivers, but I would not expect it on a typical Windows installation using inbox drivers.

Detection is likely not working due to the model string truncation (which is expected for a SCSI interface), but even if the detection was successful you would be missing features like the health check, temperature, interface speed, etc.

You can contact WD Support for further help.