WD Smartware

I had to put my main laptop back to the original 8.1, lost my passport files, do have all info backed up but now he smartware will not work properly…how do I fix the problem and get my passport working properly again…there is no cd to download, I thought I had downloaded the WD Smartware but it will not open properly now. How do I fix my problem…

Hello and welcome to the WD Community.

Are you getting any specific error?

You can download the utilities from the WD Support site. Please try reinstalling the WD Smartware.

Yes, the Error says “ Provide value on “System.windows.Bam12006.TypeconverterMarkupExtention”………………I have tried numerous times to download the smartware and that error comes up every time……I have the WD Security to unlock my passport and I can see all my files……