It just doesn’t start. Tried to open the application by clicking on desktop icon - nothing. Same result approaching to it under programs. Cursor just flicks for a second or two indicating some progress but won’t open up the program. Seems like crapy software as it is so unstable and unreliable as we can read here WD community.
Try uninstalling the software then update your adobe flash player, java and miscrosoft .net framework. After you finish updating download again smartware and install it.