Hi WD Community
I’ve just bought myself a 1TB My Book Studio and I’m having some issue with Smartware. I’ve been trying to prevent the Smartware CD from mounting everytime I boot my computer. I followed the instructions on the WD support website. I downloaded WD Virtual CD manager 1003 from the WD website and it told me that the firmware in my drive was out of date (the drive’s firmware version is 1.004). So i proceeded to update the firmware of the drive. When running the updater, i get the error “No Western Digital Essential or Elite Device Found. No WD Essential or Elite devices were detected on the USB bus.” I’ve also tried to update the firmware and disable the VCD in Windows 7 as well and I get similar errors. I have tried connecting the drive via USB and Firewire (800 and 400) and nothing’s helping.
Any help would be much appreciated! I’m starting to get irritated my the VCD from mounting every time I start my Mac. I’m assuming that WD hasn’t updated the website for these new drives and that the posted firmware are for different drives altogteher?