I just purchased a 500gb WD My Passport and was able to launch the Smartware software after plugging in the drive to my Windows 7 Laptop. The software recommended that I do a firmware and software update. I have updated both, but when I click on the Smartware Icon on the taskbar nothing happens. I downloaded 126.96.36.199. I can access the drive but cannot get the new software to work.
When I click on the original Smartware.exe file which resides on the Passport it asks me what I would like to do? Install WD Smartware, Install Drive Settings or Do Not Install.
I am running Windows 7 on a 64Bit Laptop.