I recently bought a ‘WD My Cloud’ (4TB) in order to support my personal Cloud Storage and Backup.
Currently, I use a WD Internal Drive (Model WD30EURS) on my Windows 7 PC as a main storage disk for photos. WD Smartware accepts to backup my OS Drive © and some other USB Drives but is unable to backup my WD Internal Drive. In fact, WD Smartware sees what is stored in that drive but, in the panel showing files and sub-files, it is impossible to check files or sub-files that have to be copied from my PC Internal drive to WD My Cloud disk. Nothing happens. I’m in a dead end ! My main preoccupation is that It is essential for me to backup constantly that Internal Drive because I use that drive mainly to store thousands and thousands of photos.
What can I do to solve that problem ? Is there someone in the WD Community (or in WD technical staff !!!) who knows how to fix that issue ? If I cannot find a solution to that problem, I will unfortunately have to return the ‘WD MyCloud’ feature to vendor. Too bad !
Thanks in advance for support…