I got this MyBook Essential 2TB as a gift. After install, I updated the firmware (currently revision 1.0.16). I’m not sure that this is the right revision, as the Windows release on the WD site says “220.127.116.11D” but after I download the most recent firmware update off the website, it tells me that revision 1.0.16 is the most current one.
The issue I have now is that the version of SmartWare that came with my system is version 18.104.22.168. It tells me that an update is available and I’ve downloaded the newest released update (v.2.1.0). When I run the installer to update, it runs, asks for UAC permission to run as admin, executes and then tells me that it is completed. When I check the files, none of the files appear to have been updated, and when I start SmartWare, it still shows as 22.214.171.124. I’ve uninstalled SmartWare, rebooted, re-installed SmartWare, rebooted, re-applied update, rebooted, and it still shows as version 126.96.36.199?
Any advice as to how to get this to actually update to v.2.1.0 would be greatly appreciated.