WD Smartware Pro

Hi,

I’m using Smartware Pro ver 2.4.16 and it backups up fine to my two WD MyBooks (4TB & 5TB). It also sees my external HD 2 TB however I do not use it for Smartware backups. I just purchased a Seagate external 8 TB. Smartware does not see the drive. However Windows 10 does and has assigned a driver letter to the Seagate 8 TB.

How do I get Smartware Pro to recognize the 8 TB Seagate?

Thanks kindly…

If other non-WD external hard drives are working then this particular unit may be configured in a way that is not compatible with WD SmartWare Pro. It could be due to the hard drive’s firmware, dedicated drivers, or file system. Try formatting the unit as NTFS if it is formattted exFAT out of the box.

It’s working now. It appeared after a reboot.

OK, thank you guys. It’s working good.