WD SmartWare paused

WD External Drives WD Portable Drives
1

I’ve recently bought My Passport Essential and until recently it was working fine, but it seemed to have paused and it not backing up any more even though it shows I have a couple of GB which need to be copied. The strange thing is I don’t think I added that many files recently. I was a bit worried it might be doing some sort of recovery or I started to defrag it by mistake. Please can someone help?

2

It looks like the WD SmartWare is not working properly. I recommend that you follow the next steps:

Uninstall SmartWare: (click on the link below for more info)

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=5373&p_created=1268074511&p_sid=1MuErxkk&p_accessibility=0&p_redirect=&p_srch=1&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MSwxJnBfcHJvZHM9MCZwX2NhdHM9MCZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX2ZubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PTUzNzM!&p_li=&p_topview=1

Download & install the latest version of the Software (use the link below):

http://www.wdc.com/wdproducts/wdsmartwareupdate/step2.asp?id=wdfMP_Essential&os=win

Restart the computer, open the SmartWare and Click on ‘‘Start backup’’. After this check if it does the same.