I’ve recently bought My Passport Essential and until recently it was working fine, but it seemed to have paused and it not backing up any more even though it shows I have a couple of GB which need to be copied. The strange thing is I don’t think I added that many files recently. I was a bit worried it might be doing some sort of recovery or I started to defrag it by mistake. Please can someone help?
It looks like the WD SmartWare is not working properly. I recommend that you follow the next steps:
Uninstall SmartWare: (click on the link below for more info)
Download & install the latest version of the Software (use the link below):
Restart the computer, open the SmartWare and Click on ‘‘Start backup’’. After this check if it does the same.