hi,
my friend brought me WD My Book Essential Edition 1 TB External HDD. i am not aware of the fact that the WD Smartware came installed in it or not, but when i used that software it is not able to recognize my external HDD. i downloaded the software from WDD Site itself.
When i run the software on the left hand side i see all my PC drives (C:, D:) along with my WD drive (F: let us say). I should rather see F: drive of my external HDD on right side of my software.
I have also downloaded the firmware update and VCD, but they are not able to run, throwing some message of not being able to detect my harddrive.
My Question
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Why smartware is not able to recognize my HDD?
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Is firmware and/or VCD needed to be run for installation along with WD Smartware?
This happens in Windows XP SP2 (32 bit) and Win 7 Home Premium (64 bit)
is there any other software for 64 bit by WDD?
please help. I want to make maximum use of smartware software
thanks