I had to have a new hard drive put into my computer at the end of last week and so had to download and reinstall the software for My Passport. This has been done. I can open the software, but as soon as I plug in My Passport, a windows message appears WD Smartware has stopped working.
cannot remember when it was purchased but it is quite a few years ago.
FYI My Passport was working fine before my hard drive crash, it is just since I had to reinstall the software to my computer that I am experiencing issues.
Any information and help would be much appreciated.
An update: Have used the WD Drive Utilties and the portable hard drive has passed all those tests fine. Now when I try to open the WD Smartware icon I am getting the WD Smartware has stopped working error message and have to close the program. This is not much good as I cannot access my backed up files.