WD Smartware mac not showing My Passport Ultra

Hi all,

I’ve just purchased the new My Passport Ultra 1TB - I’ve reformatted the drive for Mac usage. I’m struggling to get WD Smartware to display the drive? I’m running OS X El Capitan if that’s any use.

I want to setup the Dropbox feature :frowning:

What am I doing wrong??



Can you please share the model number of your drive?

Hey Hamlet,

Yeah the model number is WDBGPU0010BBK-EESN

This drive is not compatible with Smartware on Mac.

The drive should work without issues with Time machine.

thanks for your help