WD SmartWare keeps stopping the backup

I recently updated to the latest version of this software and now I can not keep the backup running.  I watch it and it will one or two files and then stops.  I have to keep pressing “Start Backup”.  This is a brand new 1TB drive and it has more then enough room for my files.  What can I do?

Is the firmware up to date as well? 

Where do I find the update for the firmware?

I just found the update and it is saying that my drive is already up to date.

Can you please confirm the firmware release?

Go to settings > drive settings > about your drive

you can uninstall and reinstall the software as well

About your software says Version 1.6.0

Sorry firmware says 1.012