WD SmartWare Installer v2.2.0.8.exe gives error on updating

Along with all the other errors I now have with MyBookLiveDuo, I can’t even update SmartWare. 

‘WD SmartWare Installer v2.2.0.8 Error launching onboarding ex_SystemComponentModel.Win32Exception (0x80004005): The system cannot find the file specified’.

I can’t get any response out of WD E-mail support- they just don’t reply- hopeless situation.

WD SmartWare Installer v2.2.0.8 Error launching onboarding ex_System.jpg

Hi wfeg23, please check your private messages. 


Have you tried downloading the latest version from our download page?


Yes- I have downloaded the latest version, removed the old version and tried to update Smartware, but the same error occurs.  At first I thought this was due to IOBit Malware Fighter intercepting the update, so I switched off all aspects of this Malware program, and tried to re-instal, but with no change- Smartware just wouldn’t update, and I got the same error message.