I just purchased a brand new My Passport Essential SE. The first time I plugged it in Vista, it started installing the drivers and a setup window came up. I clicked the option to install WD SmartWare. So everything went fine, up until when it said “25 seconds remaining” then the program crashes. In my taskbar, WD SmartWare is still running, giving me status about my new hard drive. However, when I click on the icon and choose “WD SmartWare” the program starts not responding and crashes. I have tried countless times to install/reinstall the software but I cannot get it to work. I would really like to back up my files, but I can’t because the software isn’t working. I would be very appreciative if someone could help me fix this.