WD Smartware don't show my HD on Settings tab

WD Software & Mobile Apps WD Software
1

Just bought one HD My Passport 2TB and i want disable WD Unlocker but, i can’t do these things:

 - My brother setup one password and i can’t remove it because on Smartware my hd dont appear on settings tab.

 - I have WD Security but with that, can’t remove password or security from drive

 - I already update Smartware and hd driver with their latest and search all over this forum but, can’t find the solution.

 - vcd manager can’t find any drive attached

 - on UDF partition of my hd, don’t have smartware program, only wd unlocker 

Anyone can help?

2

Hi, if you unlock the passport and then go to smartware and click on the passport icon from the home tab, it should make it available on the settings tab. 

3

Thanks for the answear.

Just dit that:

 - Plug my hd

 - Unlock it

 - Opened Smartware

 - Click one time on hd (can see model number and firmware number)

 - Go to settings tab

 - Only my pc is there, not my hd

One thing i forgot to mention: i’ve just formated my hd when it arrives, on NTFS