WD Smartware and Windows 10 issues

I am trying to move my data from my old computer to a new one with Windows 10 using the MY Passport Ultra. It is not working. Everything backs up on the old computer but when I take it to the new computer and use the retrieve option only one or two files go across. Any suggestions?

Hello granair,

You could refer the link provided below to restore the data on the computer and if issue persist then I would suggest you to contact WD support.