Anybody have any wisdom for me?
I bought a My Cloud Home and I can see the unit in Windows 10 File Explorer and I can transfer files to it that way. But, when I use WD Smartware (and even AOMEI Backupper), My Cloud Home does not appear as a destination to back up files. It does not appear at all.
- My Cloud firmware: 5.0.3-103, Xfinity modem model: TG1682G
- I have power-cycled computer, Xfinity modem (Model: TG1682G) and the My Cloud Home unit.
- I have gone through the ‘Not Detecting’ Answer ID 17500.
- Firewall, virus and other applicable software are disabled.
- Netbios is enabled over TCP/IP
- Network Discovery is enabled.
- The Windows Services described in Answer ID 17500 are all running and set to automatic.
- Upnp is enabled on the Xfinity modem
Any help or direction is greatly appreciated!