I tried https://westerndigital.secure.force.com/ind/ID_CreateSupportCase on IE 11 Chrome and Firefox, and it isn’t going through. There is a swirling circle on both IE and Chrome, and Firefox says the connection has timed out.
Hello,
Welcome to the WD Community.
I just tested and is working for me.
Are you still having this issue? If yes, were are you located?